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What Is User Experience Design?

User experience design is an approach to design that takes into account all aspects of the product or service with the user. Ideally, taking into account the holistic experience a user has with a product or service creates a more suitable experience for the user. User experience design is important because it differentiates your company from your competitors. Great user interfaces can make the difference between keeping or losing clients. It is the ultimate goal for companies to develop a pleasing user experience. An incredible personal experience is not limited to just one person or team but encompasses the vision of a company. 

What Makes User Experience Designers Important?

Good user experience design is crucial for the design of any product. User experience designers have a key role in the product development process, as it develops their understanding of the users and their needs. The UX designer’s task is to develop an interface that allows users to meet their goals efficiently. This requires a thorough understanding not only of current tasks but also of the users’ motivations and manners of interaction. To be a user experience designer means also understanding the concept of usability. It involves analyzing feedback from stakeholders and users and improving products through iterative optimization. A UX designer needs to be able to create designs that are easy to use and easy on the eyes; in other words, he or she has to create something users actually WANT to use.

Why Does User Experience Matter?

User experience means nothing without the gateways to that experience which are usability and accessibility. It is important for users to be able to interact with your product or service in a manner that suits them best. This means that even if the customer has never seen or interacted with it before, they can easily figure out what to do without consulting help with menus or full-scale manuals. Thus, a great user experience requires an interaction that feels natural and unencumbered. Not only does this enhance the usefulness of the product, but it also gives people an excellent first impression of the company itself. 

Good UX design makes a user feel like her needs are being thought about and fulfilled. It is also a great way of conveying your value proposition, which helps your client understand how significant your offerings are. It allows you to create synergy between what you offer and how the customer actually uses it in their everyday life. Besides, stakeholders and customers alike will be more satisfied when an organization creates a good UX. This makes them much more willing to commit to your features, as they are convinced that your product or service is providing them with a benefit. 

People Involved In The Design Process

  1. Stakeholders: These are people who have a vested interest in the project. They are your clients, and they are also the users of whatever product you’re making. 
  2. Design Team: This is your team of designers and developers who collaborate to create the product in question. They are in charge of designing the necessary features and objectives. They work closely with stakeholders and they also have a working relationship with the PM throughout the duration of the project.
  3. Product Managers: They are responsible for managing the entire project to ensure it’s a success. After the design team determines the technical requirements and specifications that are necessary for the project, the product manager then communicates these with the development team.
  4. Engineers: They are part of the process too since they’re in charge of designing the product and all the features that will be called upon when you use it. 

Developing The User Design Experience

You could say that the user experience design process is an iterative method for improving designs continuously. In this process, you take small steps in making changes and then evaluate those changes by reviewing the results. You do it repeatedly to polish your design. The design process has a goal: To make your products highly efficient and user-friendly. You need to define who the stakeholders are in your products. The stages involved in the product design process are as follows:

  1. Research: The best way to understand customer needs is by doing user research, which is about getting close to customers and observing some of their behaviours. It’s important to meet with your customers and potential users before beginning the project. This allows you to find out what they expect, where their pain points are, and some of their goals. This knowledge about the user and his environment helps you to provide a clear direction to your design. By observing real-world users and understanding their needs, we save lots of work, time, money, and resources further down the line. If our team, for instance, designed while considering user needs last, major adjustments would need to be made to our designs to meet the functionality that the people whom we have spoken with require. Thus, without proper research, you’re making assumptions and guesses about issues that will plague your design down the line. It’s also important to involve your users in the design process and actively listen and incorporate their feedback at regular intervals when they use your product. To carry out your user research, you can carry out in-person interviews with people who use your products or services. You can also use phone interviews, surveys, and other methods for collecting qualitative and quantitative data about your users. After you are done, you may analyze the results using a method like card sorting and so on. Also, have a meeting with your clients – if you have any – to discuss their desires and goals for the product. Brainstorm with them and get their feedback. They can also help you decide which ideas are best and how to present them. 
  2. Evaluate: Often during the initial stages of a project, the designers and the development team meet, talk, and observe each other. People who are observed are usually called the “users”. The team members can gain a better understanding of what these users want from the project after getting to know them, hearing their ideas and listening to their concerns. The information gathered from users to determine what they are doing, what their needs are, and what problems they face — and then decide which problems to tackle. These results are gathered and summarized in a document we refer to as “requirements”. Based on these needs, a designer creates user personas. Each persona plays a key role in defining the functionality of a product or service. 
  3. Design/Prototype: The next step includes designing a mental model of the website or product based on your specified goals. Is it messy or easy to navigate? By wireframing and prototyping your vision, you can test its tangibility. In the design phase, you think about the functionality of a product. Meanwhile, design some wireframes (a paper-based one or a digital one) to look for usability issues (UX). The UX design part of this step involves creating wireframes of your website or application so that they interact with other steps in the design process. Wireframes are basically diagrams that show how different elements on a page fit together, using basic shapes and lines. Prototyping is the final stage of UX design, and once you create an effective prototype, it’s easier to see how easy or difficult your product will be to use. Using techniques such as job stories and card sorting can help you identify how each page will differ from the rest.
  4. User Testing: User testing can be a valuable research resource for product teams to uncover where users are struggling with that product. It can also help you find out where users become overwhelmed or confused with the product. If you’re in charge of a new product, you’ll probably want to find as many bugs as you can. You can do so by letting actual users interact with the software. During this type of testing, you can record how people think and feel during the various steps they take to complete a task with your product. By watching someone using your product, you can observe their actions and reactions when they fail or succeed at using the product. A user test is an experiment—usually involving a prototype—which explores the interface, how the product works, and how the product can be improved for future iterations. You can adjust based on the feedback of the users.
  5. Implementation: The final stage involves the implementation of the design, usually by the development team. Your designs will be passed on to developers/engineers, who will build them further, or translate your requirements into working systems and products. The handoff process can be tricky. It is imperative that everyone involved has been briefed properly in order to prevent misunderstandings or missed requirements following the completion of the design. Additionally, keep in mind that the designers should be included in this process as well so that they can help with completing development more quickly and responding to any changes to the design that are necessary.


User experience design is the process of enhancing user satisfaction by improving the usability, accessibility, and pleasure provided in the interaction between the user and the product. It is crucial for a successful product. If the product fails to deliver what it set out to do, or the usability is poor, users will not be satisfied with it and that will affect its success in the market. The purpose of design is to create ease of use and efficiency through an interactive product. That means the designers must create a product that works for its users. Check out this article to learn how to segment your users.

Amaka Odozi

Author Amaka Odozi

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